The following are examples of testimonials that Superior Optical has received through our optical shops at the various VA locations that we operate in the VISNs we serve. We appreciate the feedback we welcome you to send us a note via the form on our Contact Us page.
"I went into the dispensary in Salisbury for the first time and wanted to let you know about my experience. Evelyn (optician) was the kindest, nicest person that I have ever met. I have been in customer service my entire life and Evelyn just impressed me so much that I just had to let you know. She was very knowledgeable but not pushy and didn’t try to force any sales on me and she seemed truly interested in what I needed and what was best for me!"
"I wanted to let you know how wonderful Keesha in Fayetteville was. She went above and beyond to get me my glasses even after I moved. She treats ALL of the veterans well! I saw her go out and wheel in a veteran who was next in line and was so happy to see that. This level of service is rare to see and I just wanted to make sure that everyone knew just how caring she was!"
"I had an appointment at the VA and on the way to the valet parking I stopped to see if I could have my frames straightened and adjusted. Samantha saw me right away and took care of what I needed straightaway in a friendly and caring way. All was done in a manner of minutes. This is to thank her and recognize her for her prompt attention and excellent service."
"Just wanted to send you a note your wonderful optician, Tonya. I have dealt with her several times and she has a very nice personality and treats all Veterans with respect. Too often you meet bad people. I want everyone to know she is a good one!"
"Thank you for having such a wonderful caring and helpful employee at the Myrtle Beach, SC VA center. Stacy is just so exceptional in helping the many veterans who frequent the facility. No other words we can say except, outstanding. How refreshing. What an example. Kindly take a moment out of your busy schedule and thank her from all of us. Continued success with yourself and the company!"
"I am writing you a quick note in regards to your optician at the Salem VA, Jane. As a Marine, I always notice anyone that treats Vets with respect. I do not expect anyone to roll out the red carpet. It is nice when someone is genuine in the appreciation for what we have endured. Your employee gave me that today. Today was extremely busy but you would not have known this watching Jane. She spent time to help the veterans that needed help. I asked her how much would it cost me to fix. She smiled and fixed the bridge on my glasses in less than 3 minutes. She was pleasant, knew her job and took time to thank me for my service."
"I visited your optical shop at the VA center in Decatur with my dad. We had such a great experience while we were there! Kevin was so patient and helpful that I wanted to buy glasses from him even though I didn’t need them! I noticed his amazing customer service as soon as we arrived. He acknowledged us upon entering and called my dad by name and was more than pleasant. Please give him a raise!"
"The purpose of this letter is to formally commend your opticians in Charlotte for the excellent service they have provided to me. Throughout numerous visits and processes I have observed and experienced them collaborating as a team to provide a level of service far beyond my expectations that were based on numerous interactions and visits to various institutions professionals, including those affiliated with the VA. Specifically, what impressed me about the level of service that I received was the humility, integrity, and level of understanding they showed with service members, veterans, and their families."
"I am writing to share my experience at the Durham NC VA Optical. My experience was amazing. Thank you for having such awesome professional, caring staff. These two young ladies are a breath of fresh air. I observed their kindness on a very busy day. Both staff members were pleasant and very helpful to all of the veterans. They did not rush me, they allowed me to try several pair of frames on until I was satisfied and they even assisted with picking a nice pair out!"
"Your optician in Salem put a smile on my face. From her personable composure, to her genuine willingness to help me find the best eye wear for my “large head”. She is someone who loves what she’s does and shows it. It was an up-lifting experience."